Company
Policy
....
Thank you for the interest shown in our
products. The following information will assist you in placing orders with
us and define our company policy to
avoid errors and misunderstandings.
Orders may be placed by mail, phone, fax or e-mail. The office is staffed Monday to Friday, 9 A.M. - 6 P.M. (Summer Hours); 9 A.M. - 5 P.M. (Winter Hours) EST and may be contacted by phone at 1-519-762-2712 or 1-800-463-6475. There are a few areas of North America where the 800 number doesn't work. We apologize for the glitch but it is out of our control. When leaving a message on the answering machine, please remember to include your name, area code and phone number if we are to return your call. Orders placed in person are a great way for us to meet customers but we strongly advise you to call first for an appointment to insure we're not away on business. Weekends, holidays and after hours visits are strictly by appointment.
Our prices are quoted in Canadian dollars.
Make all money orders payable to Panther Products Canada. Please do not send cash through the mail. Orders within Canada may be paid by Canada post money-order, Visa or Mastercard subject to authorization, or pre-authorized company cheque.
To assist foreign customers, we will provide a pro-rated invoice upon request. All shipping costs, taxes, import fees & duties are charged to the customer and payment thereof is the responsibility of the customer. Payment may be made by International bank draft only. (We cannot accept postal money orders.)
Shipments within Canada may be sent by Express Post or Canada Parcel Service; foreign shipments are sent by Canada Post Parcel or Canada Post Air.
C.O.D. shipments are available only within Canada and are payable at time of delivery in cash or pre-authorized company cheque. All shipping costs are charged to the customer. Unclaimed or refused C.O.D. shipping costs are charged back to the customers' account. More than 2 C.O.D. returns or refusals will require those customers to submit future orders on a pro-rated basis and prepay further orders.
We endeavor to pack our shipments carefully, however, sometimes shipments may still arrive damaged. If the packing is obviously damaged, you may refuse the order and it will be returned to us and we can then deal with the carrier; BUT if you accept the parcel under these conditions, you are responsible for whatever procedure follows. Keep all packing as proof of damage for the courier.
Panther Tattoo Products repairs
or replaces any item manufactured by us after purchase, with proof of purchase
by the original buyer up to one year after purchase date. We DO
NOT give cash refunds. We will credit your account once the item has
been returned but you must notify us first and discuss the problem with one
of our staff. When sending anything to us, you should use a proof of delivery
label which will establish a tracking number in the event your parcel gets
lost. Special Orders or very large dollar amount orders require written confirmation
and a non-refundable deposit of 50%. We endeavor to maintain published prices,
unfortunately it is not always possible and prices may change without notice.