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Thank you for the interest you have shown in our products. The following information will help you in placing orders with us as well as define our company policy to avoid errors and misunderstandings.

C.O.D. orders may be placed by mail, phone, fax or E-Mail : cat@panthertattoo.ca

We welcome orders placed in person as a means of meeting our clients but we strongly advise you to call first and set up an appointment just to be sure we're here. Weekends, holidays and after hours are strictly by appointment. Personal Shopping may be done in our showroom which is staffed Monday - Friday, 10:00 a.m. - 6:00 p.m. and may be contacted by phone at 1(800) 463-6475 within Canada and the US or 1-519-762-2712.

The fax machine and answering machine are on 24 hours a day but when leaving a message please remember to include your area code with phone number and name if we are to return your call.

Our prices are quoted in Canadian dollars.

Make all money orders payable to Panther Products Canada.

Please do not send cash through the mail.

Orders within Canada may be paid by money-order, Visa or Mastercard (subject to authorization) or Pre-authorized Company Cheques.

Foreign or US shipments must be prepaid before shipping. To assist foreign and U.S. customers, we will provide a pro-rated invoice upon request.

All shipping costs, taxes, import fees/duties are charged to the customer and are the responsibility of the customer.

All shipments sent within Canada may be sent by Express Post or Can Par (courier); shipping going out of Canada are sent by Canada Post Parcel or Air Parcel.

C .O.D. orders are available within Canada only and are payable at time of delivery by cash, certified cheque or pre-authorized company cheque. All shipping costs are charged to the customer. Unclaimed C.O.D.s or refused C.O.D. shipments are subject to all incurred freight charges, C.O.D. fees and a 15% handling and restocking fee being charged to the customer's account. More than 2 returns and those customers are invited to submit orders on a pro-rated basis so those shipments may be prepaid.

We endeavour to pack our shipments carefully, however, the unforeseen happens sometimes and orders may arrive damaged. If this is the case you may refuse the package but if you don't notify us as soon as possible and keep all the packaging and labels because they will probably be necessary evidence in facilitating an insurance claim.

Panther Products repairs or replaces any item manufactured by us for one year after purchase, with proof of purchase by the origional buyer.

Special Orders or very large orders requires written confirrnation and a deposit of 50% of the orders' dollar amount; it cannot be cancelled once the ordering process with our suppliers has been started without forfieting deposit.

We endeavor to maintain published prices, unfortunately it is not always possible and prices may change without notice.

Returns and Exchanges

Panther Tattoo Supplies offers a 30-day money back guarantee on returnable products. All returnable products must be returned unused and in the original condition you received it in, with all original packaging and no signs of wear. Sorry, used products cannot be credited back or exchanged for a new product. By using or wearing the product the first time, our refund/exchange policy is void
All returnable products are subject to final inspection before your return is processed.

All returnable products that need to be sent back to panther tattoo Supplies for either Credit or Replacement must have a valid RIN number issued. This number must be visible on the outside of the box or package that is sent to Panther Tattoo Supplies.

Non Returnable Products

Non returnable products include but are not limited to;

All pigments, inks and dyes.

All needles and or needle bars loose or ready made.

All body peircing supplies.

Further Information on Returns.

If you would like to return or exchange an item, please Returned Items Number request form to fill out a request form, and we will send you a RIN and instructions on how to send the item(s) back.

Information you will need to provide to be issued you an Returned Item Number include, Panther Tattoo Supplies Invoice number, Part number, Qty, reason for the return, and a possible offsetting PO in some circumstances.

Panther Tattoo Supplies will allow up to seven (7) calendar days from date of shipment by You the customer to return unopened, undamaged product,subject to this condition:
Products to be returned must be returned to our facility within fourteen (14) calendar days after receiving the RIN number.
Product received after the (14) day deadline will either be subject to rejection and return, and subject to a reduction in value.
Our RIN number must appear on the outside of each package and referenced on all return paperwork.
Monthly returns cannot exceed 5% of the previous month’s net purchases.
Returns over of 5% of prior month’s net purchases will be rejected.

Shipping charges are not refundable.

Shipping expenses and a 15% restock fee (non-refundable credit card and handling charges) are deducted from the refund amount.

We will credit your account once the item is on our desk and discuss the problem with one of our staff.

Customs

You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from www.panthertattoo.ca, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Customs forms for all international packages list the value of your order's contents by product type. For instance, orders containing T-shirts, Tattoo Machine, and Tattoo Pigments will be listed in a way similar to the following example:

T-shirt value: $15.99

TattooMachine value: $ 10.99

Tattoo Pigment value: $10.99